Reservation Deposit & Refund Policy
This policy applies to international patients booking a consultation and surgery date at UNE Plastic Surgery, a registered foreign-patient medical institution in Seoul, Korea. Please read it before making a payment.
What the deposit is
The deposit confirms your consultation and surgery date. It is not an additional charge: the full amount is applied toward your treatment fee, and only the remaining balance is settled at the clinic.
Payment is charged in Korean won. Your card issuer converts the amount into your home currency at its own rate.
Before you pay
As a registered foreign-patient medical institution in Korea, we provide a written treatment agreement and an estimated treatment cost in advance. The final surgical plan and cost are confirmed only after an in-person examination, because implant selection, pocket plane and incision depend on measurements that cannot be assessed remotely.
If you have not yet received an estimate, please request one before paying a deposit.
Refund schedule
| When you cancel | Refund |
|---|---|
| 14 days or more before the scheduled date | 100% |
| 7 to 13 days before | 50% |
| Within 7 days, or non-attendance | 0% |
| Surgeon determines the procedure is not appropriate for you | 100% |
| Clinic cancels or reschedules | 100% |
Medical suitability comes first. If the surgeon concludes at consultation that surgery is not appropriate for you, the deposit is refunded in full regardless of when that consultation takes place. We do not proceed with surgery that we do not consider appropriate.
Rescheduling
One reschedule is permitted at no charge when requested 7 or more days before the scheduled date, and the deposit carries over to the new date. Requests made within 7 days are treated as a cancellation under the schedule above.
How refunds are issued
Refunds are returned to the original payment method. Card refunds typically appear within 5 to 15 business days, depending on your issuing bank.
Because the deposit is charged and refunded in Korean won, the amount shown in your home currency may differ slightly from what you paid, due to exchange-rate movement between the two dates. This difference is set by your card issuer and cannot be adjusted by the clinic.
To request a refund or a change of date, contact us by email or phone with your name and scheduled date.
Travel and personal arrangements
Flights, accommodation and other travel costs are arranged by the patient and are not covered by this policy. We recommend confirming your surgery date with us before booking non-refundable travel.
Questions about this policy
+82-2-599-1888 · Online consultation request
Frequently Asked Questions
Is the reservation deposit refundable?
Yes, within the stated windows. Cancelling 14 or more days before the scheduled date is refunded in full. Cancelling 7 to 13 days before is refunded at 50 percent. Cancelling within 7 days of the date, or not attending, is non-refundable. If the surgeon determines at consultation that the procedure is not appropriate for you, the deposit is refunded in full regardless of timing, and if the clinic cancels or reschedules for any reason the deposit is also refunded in full.
Does the deposit count toward the surgery cost?
Yes. The deposit is applied in full toward your treatment fee, and only the remaining balance is settled at the clinic. It is a prepayment that secures your consultation and surgery date, not an additional charge.
How long does a refund take?
Refunds are returned to the original payment method. Card refunds typically appear within 5 to 15 business days depending on the issuing bank. Because the amount is charged and refunded in Korean won, the figure in your home currency may differ slightly due to exchange-rate movement between the two dates.
Can I change my surgery date after paying the deposit?
One reschedule is permitted at no charge when requested 7 or more days before the scheduled date, and the deposit carries over to the new date. Requests made within 7 days are treated as a cancellation under the refund schedule.